Road Butlers – Frequently Asked Questions (FAQ)

Your most common questions answered clearly and concisely to help you enjoy a smooth experience with Road Butlers.

Need help fast? Contact our support team at 012 824 3650 or support@roadbutlers.com

Corporate Accounts

Corporate clients can choose weekly, bi-weekly, or monthly billing. Invoices include detailed trip breakdowns and are delivered electronically for easy reconciliation.
Complete our online application or contact our Business Accounts team. Once approved, employees can book under one account with centralized reporting.
Add multiple riders under one corporate profile, each with custom preferences. Admins manage permissions, monitor trips, and set budgets per rider.
Yes, administrators can set rider or departmental limits to ensure budget compliance.
Yes — detailed trip, billing, and payment reports can be exported directly for accounting.

Bookings & Reservations

Book online, via app, or through our hotline. Choose pickup, drop-off, date, and vehicle to receive an instant fare estimate and confirmation.
Bookings can be modified or cancelled 2–4 hours before pickup via the app or reservations team. Fees apply based on timing.
Yes — set daily, weekly, or monthly recurring rides via your dashboard or through our team.
Enter trip details on our site or contact us for bulk quotations, especially for corporate travel.
Drivers wait within the grace period outlined in your confirmation. Additional waiting charges may apply.

Trips & Operations

Chauffeurs arrive early and track flights in real-time. For hotels/events, they confirm arrival and coordinate with clients directly.
VIP, safari, or event travel can be arranged in advance to ensure the best service and comfort.
Yes — we accommodate custom routes and stopovers when requested before or during booking.
Yes, child and booster seats can be reserved when booking for your convenience and safety.

Driver & Vehicle Information

We accept cards, EFTs, mobile wallets, and cash. Corporate accounts enjoy centralized billing.
Prepaid accounts auto-deduct funds per trip; postpaid clients are billed periodically with detailed statements.
Refunds apply for errors, service issues, or cancellations made within policy timelines.
All chauffeurs hold valid PrDP licenses, background clearance, and professional training.
Every vehicle is insured, GPS-tracked, and fitted with modern safety systems (airbags, ABS, etc.).

Booking & Travel Experience

Yes — all rides are live-tracked, with driver details visible through the app or portal.
Yes, for weddings, corporate events, and group transfers. Multi-vehicle coordination is supported.
Pets are welcome with prior notice — we ensure comfort for both passenger and companion.
Yes — our chauffeurs assist with luggage loading and unloading as part of our premium service.
Tipping is optional but appreciated. You may tip via app or in cash.